Travel Support included with Platinum Membership. Note: Family Safety Assist provides expert advice and support. Platinum members are responsible for the costs charged by third-party service providers in executing any of the services offered for Disaster Response, Medical Assistance, and Travel Support. Family Safety Assist will be available to all users in the U. To learn more, visit Google's page. With Life on Google Assistant, you can check the location of your Circle by saying, "Hey Google, where is my family" or ask for a specific member by saying, "Hey Google, where is Sarah?
Do I need to have the Life app on my phone to use this feature? Yes, you can use this feature on iOS devices with the Google Assistant app. You can click here on any iOS device, and it will prompt you to download it.
To enable this feature, you can start by saying, "Hey Google, where is my family" on a Google Assistant-enabled device OR tap on this link on a device that has Life installed. I have multiple Circles. Which Circle is considered "family" when responding to this query? By default, the first Circle created in your account will be considered your "family" Circle, and we will show the location information of that Circle.
You can change the default family Circle by tapping on the "gear" Settings icon on the Android device or Smart Display.
There is currently no way to change the default Circle on a smart speaker. This feature is enabled for all Google Assistant devices using the same Gmail account. If a Circle member has an assistant device with a different Gmail account, they must enable this feature on that device separately.
How can I disable this if it's been activated for my Circle? To disable this feature, head to this page and tap on "unlink. We will send Circle-related information to Google only when you activate this feature by voice.
Google does not store any personal or location information and uses it only to fulfill your immediate query. How can I get an estimated time to home for a Circle member? First, make sure that there is a place called "Home" in your Life account. Not yet, but hopefully soon. We are working with Google to enable that. Will Life Bubbles work on Google Assistant? At this time, if any Circle member has the Bubbles feature activated, their location will not be available on Google Assistant.
Why do I need to have Life on only one device? If you or another circle member have Life on more than one device, locations will not be accurate. When someone is logged into Life on more than one device, they may appear in the wrong location on your map, and you and other members in the Circle may receive inaccurate Place Alerts.
If you have Life on any device besides your current device an old phone or tablet, for example , you need to log out from those devices. Note that uninstalling the app is different than logging out. Uninstalling the app on those devices won't fix this issue. These steps will ensure location accuracy for your whole Circle. NOTE: If you do not have access to the old phone or your new device is still showing the location of your old device, try the steps below to get reconnected.
Force close Life from the background. Tap on 'Check In' to specify your location. This will refresh the account. You may need to tap Check In a couple of times and move around a bit with your phone to sync your account. Life members can contact customer care support in a few ways.
Look through the FAQs or type your question in the search box. If the FAQs are not helpful, tap on the 'Contact' icon at the top right corner and send us a detailed message including account info for all members needing help.
The 'Contact' icon will appear after you have looked at at least one FAQ. When customer care replies to your question, the reply will be visible in-app by tapping on the 'Contact' icon at the top right. You will also get an email reply. See the screenshot below for examples on Apple and Android phones. Look through the FAQs or type your question in the 'Search' box. If the FAQs are not helpful, tap on the black 'Contact Us' button next to the search box and send us a detailed message including account info for all members needing help.
NOTE: Please do not send support issues to the email addresses listed in the Contact Us section on the support page 'press' or 'partners'. These are not monitored for technical support help. For membership phone support U. Life members who are subscribed to the Gold and Platinum Membership plans in the U. If you have a life-threatening emergency, please call U. We are determined to get you connected and updating. Below are the same basic troubleshooting steps used by our support team. NOTE: These steps and settings need to be checked on the person's phone having the issues.
You could be experiencing connection or location issues with the app due to any of the following reasons:. The phone is in airplane mode turn airplane mode off.
Location Sharing has been turned off in the app itself. They have logged on with multiple devices, like tablets or second phones log out of all devices and log back into one. A member has logged in with another family member's email or phone number. CDMA cell carriers including Verizon, Sprint, and US Cellular do not always support the internet while on a phone call if your cell provider does not support the internet while on a phone call, our system will not be able to update your movement, driving behaviors or detect a collision if you are on a phone call.
TIP: Make sure you try everything listed on the device of the user who is having issues. The Life app will work on iPhone and Android phones.
So, if you have an iPhone and your family member has an Android phone, you can use Life together! Life does not support iPads, other tablet devices, or smartwatches.
Because of this, the app may not work at all or not perform as it does on an iPhone or Android phone. Life's Drive Detection technology has its own set of device requirements:. Devices must have GPS, accelerometer, gravity sensor, and gyroscope. However, having these does not guarantee that Drive Detection is supported on that device.
To learn more about Drive Detection and how it works, tap the link here. Tip: To maximize app performance, make sure you're on the most updated version of the app. Download for Android: Find us in the Play Store or follow this link:. Download for iPhone: Find us in the App Store or follow this link:. Life does not support iPads or other tablet devices. If you have Life installed on your iPad or tablet and it is working for you, make sure that you use a separate account with a different email address and phone number than the one you use on your smartphone.
If you do not, neither device will show the correct location. Do not delete Life if you have an unsupported OS version, or you will not be able to reinstall the app. Why does it say my phone number or email is already in use? Some new users may see a message that their phone number or email address is already in use on Life This happens when someone who used to own the phone number has a Life account and did not update their information.
Sometimes a user may mistype their email address, causing this problem, too. Enter your phone number on this page, and we'll send you a verification code in a text message. Once you receive the code, enter it into the Claim a Phone Number form. You will now be able to use that number for your account. If you did not receive the SMS text, please try again in a little while. If you still do not receive the code, tap on the 'Contact Us' button on the top right of your screen for assistance. If you are receiving the message that the email address is already in use, the customer care team can help you fix this.
Tap on the 'Contact Us' button on the top right of your screen and send an email from the email address you wish to use. If anyone in your family gets a new phone, make sure they log out of Life on all old devices before using the app on the new one.
This way, the app will recognize the right devices, and location sharing will work properly for you and your entire Circle! Good news—we store your information so that nothing is lost when you switch to a new phone! You can use the same login information on your new phone to access your Circles and history. If you can, first log out of the app on your old phone.
Log in with the username and password on your account. Be sure to log into your account instead of creating a new account. Creating a new account will not connect you to the members of your existing account and will result in multiple Circles. If your new device is still showing the location of your old device, change the password on your account.
Then log out of the app, power off your phone, log back in, and tap on 'Check In' to specify your location. If these steps do not work the first time, try them again. It may take some time to sync your account. Invite codes make it easy to invite and connect with your closest friends and family members within the app.
Open the Life app and create an account using your own mobile phone number and email address, create a new password, and complete your profile. You will be shown an invitation containing a preview of the other members in that Circle. Once accepted, you will be added to that Map and Circle. Tap on the Circle Switcher at the top of the screen. Enter your invite code and tap 'Submit.
Watch the video below, "How to Join a Circle. Why can't I see the features and benefits of my membership? We want you to access all the features and benefits you signed up for with your Life Membership. There are a few reasons why you might not be seeing them. One easy way to tell if the Circle you are in right now has a Silver, Gold, or Platinum Membership is the star next to the Circle's name at the top of the screen.
Tap on the Circle switcher at the top of the screen. Look for the Circle that has a star next to the name of the Circle. Author Life Updated 6 months ago. Waze 4. Google Earth 9. Google Street View 2. Wikiloc 3. Fly GPS 6. Ok We use our own and third-party cookies for advertising, session, analytic, and social network purposes.
This setting allows us to show location accurately and quickly. Phone permission - Life has a feature called Driver Care Support that, with a single push of a button, connects you to a live representative over the phone. Our live representative knows who you are and where you are to assist in roadside situations such as tows, jumps, and lockouts.
We also offer an immediate emergency response in the case of a vehicular collision. Phone permissions allow us to connect your phone to the live representative and authenticate that you are the one calling them.
Network - This connects you to the Internet and allows us to send and receive location information to and from family members on your private map. This app passed the security test for virus, malware and other malicious attacks and doesn't contain any threats. These reviews and ratings come from Aptoide app users. To leave your own, please install Aptoide.
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